I had a pretty similar experience to Hannah:It had taken over 5 months to get registered to take my exam. Finally i got my registration and got my exam booked in which was at 12:20. At around 11am i logged into proctoru a 3rd party site but each time my exam wouldn’t show on the dashboard so i contacted support. In the meantime i did all the checks which passed. I ended up with someone on support on the phone who couldn’t help and told me to log into learn direct and there will be a link to the exam…….that is not the case. He was no help.I got someone else in the chat who took over my screen and got me to the log in page on the browser. I continued to do the security checks, take my photo, id etc etc went to the launch page and pressed launch. The keycode was already entered and i clicked ok getting a message saying keycode invalid. The person in the chat told me to download an applet but it wouldn’t work. She told me to reboot my computer. I told her that it would mean i lose my place and will have to go through this all again. She shut the chat. This whole senario happened 4 times All different support people and get to the same point, keycode doesn’t work support disappear. Try it in chrome, they took over my screen a few times but didn’t really do anymore than log in again. I am fuming. It is taking forever to get this course finished and it’s holding me up working. I spent 4 hours trying to actually do my exam, all that stress just to re book it which will take who knows how long, & possibly go through that whole experience again. I had to take time out of work to do it too. Reading the trust pilot report it seems i am not the only one who’s had such a nightmare experience with proctoru. Don’t feel this course will ever get completed. The service has been awful. My tutor has been useless too. I submitted a complaint to Innovate who made out it was my fault at first and offered me a free resit......are you kidding me!!? I didn't even get to take the exam!! I've been back and forth with Learn Direct (who apparently are LEAP academy) to no avail.Absolute shambles, waste of time and of course you don't get your money back. My advice if you don't want to waste money and actually get a qualification - go to another provider! I have spoken with Learn Direct and they wont refund or partially refund me as it’s after the 14 day ‘cooling off’ period…..conveniently this happens a few months into the course.
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LEAP Academy is an innovate training provider delivering health & fitness qualifications. They offer 12 accredited qualifications, regulated by the UK's Regulated Qualification Framework (RQF).
LEAP high quality courses are designed and written by academics, accredited by a leading awarding organisation and, unlike other training providers, are delivered by inspirational leaders who have first hand experience and successful careers in the industry.
Each course leader has been specifically chosen due to their knowledge, personality and leading reputation to ensure the course content is top quality, but also highly engaging.See more
