I enrolled in the Level 3 Diploma for the Gym Instructing and Personal Training Practitioner course with high expectations, but unfortunately, my experience with Learndirect has been frustrating and disappointing.There were significant delays in registering me for my exam — beyond the timeframe they themselves quoted — and I received no proactive updates during that period. This left me unable to progress for over a month, with no accountability from the provider.I also encountered serious technical issues during multiple exam attempts, including connection failures and long delays in accessing proctors. Only after repeated failures did I receive a retrospective explanation blaming my device’s RAM — something that was never mentioned during the exams, despite reaching out to their support team at the time.When I raised these concerns, along with inconsistent pricing for resits and a lack of transparency about exam feedback, I was met with a generic and dismissive response. No meaningful resolution was offered — not even a supported resit or partial refund. I was simply told the matter was closed.Given the cost of the course and Learndirect’s claims of learner support, this experience has been extremely disappointing. I’ve now had to escalate my complaint to the awarding body and consumer advice services.I hope others consider this experience before enrolling, especially if you expect timely support and fair exam conditions.
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LEAP Academy is an innovate training provider delivering health & fitness qualifications. They offer 12 accredited qualifications, regulated by the UK's Regulated Qualification Framework (RQF).
LEAP high quality courses are designed and written by academics, accredited by a leading awarding organisation and, unlike other training providers, are delivered by inspirational leaders who have first hand experience and successful careers in the industry.
Each course leader has been specifically chosen due to their knowledge, personality and leading reputation to ensure the course content is top quality, but also highly engaging.See more
