Prepare yourself for a challenging process. This was among the most disappointing onboarding experiences I've had. The ID verification had to be attempted nearly 20 times, with unclear reasons for each failure, which quickly tested my patience. After enduring all that, I found out that the initial payment amount presented was too low, a detail that only emerged at the end. By then, I had already spent almost two full days on the application. Honestly, this process does not inspire confidence. If onboarding is this cumbersome and poorly managed, it’s hard to feel secure about committing to a long-term leasing agreement. Please take this feedback seriously and enhance your onboarding flow. It’s not just a UX issue; it directly affects trust and credibility.
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LEASETEQ ist eine digitale Origination-Plattform, die Autofinanzierung mit 100% digitalen Lösungen neu definiert. Unsere Prozesse überzeugen mit Einfachheit und Schnelligkeit - so schaffen wir Kundenerlebnisse, die einzigartig sind.
