Our removals from Wiltshire to Yorkshire was poorly managed by this company. After the survey I was given a vague idea of how the move would take place (We'll pick up Friday and maybe pickup some more on Monday, then deliver on Tuesday) for a move of less than 50 cubic meters. On the day, the loading crew seemed to have no communication with the office, we were getting calls from the office notifying us of changes to the plan which the loading crew were unaware of. The loading crew were annoyed and getting in touch with the office and it got a bit awkward. The lorry didn't turn up for the offload on the Tuesday until 1400. The offload crew said it was scheduled for 2 days, which was different to what we had been told by the office. After a bit of discussion when we agreed the fault lay with the office, the offload crew, Conell and Neil, were incredibly helpful and hard working, managing to offload the entire load in about 3 hours. If I could give Connel and Neil 5 stars and the office 1 star then I would. Thank you Connel and Neil for taking the time to understand, for being positive, for recognising that my wife and I were under stress, and having the presence of mind and skill to de-escalate the situation. Your hard work, empathy and flexibility help us enormously, we asked a lot of you and you absolutely delivered. Our experience of this company was disappointing. I cannot fault the attitude, good nature, proffessionalism, and work ethic of Connel and Neil.
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Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process.
For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.
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