We used Leatherbarrows to remove from UK address to their storage and deliver to France once we had found somewhere. At the initial stage of using Leatherbarrows we were pleased, they accommodated our need to leave on the 24 December and while organising our requirements confirmed they had good experience of caring for classic cars and understood the need to turn the engine over at least once a month. When our belongings were being packed up we were assured time and time again that our property went into the container and stayed there throughout storage and is only removed on delivery to us.. 6 months after putting out property into their care we had it delivered to us. Immediately something wasn't right and items were coming out in a different order to what they went in! Then items were coming out water damaged. The damage was quite considerable, many had obviously been actually standing in water for some time. We also had a lot of breakages and a lot of items mostly sentimental, wedding glasses anniversary gifts etc but also including clothes, pictures and books and other items were missing completely. I had numbered the boxes and kept an inventory of what I had packed, but 5/6 boxes were missing. It appeared some boxes had been opened and repacked with others and this is how I know items were missing and what they were. The total damaged items alone came to over £8000. Many unrepairable or unreplaceable. We obviously claimed but got only a fraction, Leatherbarrows didn't give a damaged and neither did Brittania. We should have been able to get compensation for their gross lack of care of our items entrusted to them. Don't bother with your credit card company or ombudsman either, they are no help and Brittania and Leatherbarrows know this and that they can get away with what they have done.
Claim your business profile now and gain access to all features and respond to customer reviews.
Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process.
For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.
See more
