UPDATE 1/3/2025: I received an email yesterday apologizing and advising that a refund was processed. As of today, there is a refund for the entire order pending. Once that is finalized, I will further update or amend this review.************************************************UPDATE 1 1/5/2025: The refund was pending until last evening, then disappeared. My bank informs me that Leather Gloves Online took back the refund while it was still pending!!! I am at my wits end with this!!!*************************************************UPDATE 2 1/5/2025: After speaking to yet the 4th person at my bank, I have been assured that the refund will show up within 2-3 days, and it just has something to do with their billing period having closed today. This may very well be my bank's fault as far as the refund disappearing, and not anything that Leather Gloves Online has done. My order status at Leather Gloves Online still shows that the order was refunded. I will update next week. The neverending saga continues ...***********************************************FINAL UPDATE 1-9-2025: The issue with the crediting of the refund to my credit card account was indeed with my bank, not with LGO. The credit posted this morning. I am changing rating to 2.5 of 5.**********************************************In Sept 2024, I ordered two pairs of expensive, fur-lined leather gloves, one each men's and women's, for a total sale charge of $256. The men's pair was used, ratty, and defective, and had obviously been returned to them at least once. I went to the site to initiate a return, but there was no option to return for this reason, and it also stated no returns without allegedly included leather conditioner, which they didn't include in my shipment. After over a week trying to get a response from them by phone, PM and email, I filed a dispute with my credit card issuer, and a temporary credit was applied.After that, I finally managed to get somebody in "customer service," who issued an RA, and they acknowledged receipt of the return in Sept 2024. LGO informed me that they couldn't issue a refund until their money was released. According to my bank, it was never taken, I was merely given a credit, which was reversed in Nov 2024. It has since been a nightmare of time and futile effort to get my money back from these people. They simply, rudely and tersely deny having received my money and demanding proof from the bank that they "released" the funds the bank never held to begin with. I provided them with all the bank documents and letters indicating this, but they continue to demand that I prove a negative, which neither I nor the bank can do. In short, they have effectively stolen $128 from me, and flat out refuse to return it. They have my money, they have their used defective gloves. I have spent hours on end between them and my bank trying to resolve this. They are simply trying to wear me out until I just give up and go away.
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