leatherman.com

2.2
2.2 Based on 61 reviews

...

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Clifford M.
Decreased customer value - no carrying option provided

The absence of a carrying method (like a clip or sheath) reduces the product's value to the customer — historically, a sheath was always included. I called customer support multiple times for clarification, but they seem indifferent. Their stance is that customers prefer to customize and are responding to feedback by allowing purchases of additional items. This is simply unacceptable! It's unreasonable to expect customers to bear extra costs after buying an already pricey tool, especially when shipping for accessories isn't free.

2
Date of experience: Dec 03, 2025

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