The tools are great, but that doesn’t matter if the customer service is so inadequate. I sent a tool for warranty repair and checked in on it at weeks 4, 6, and 8, only to be told warranty repairs take 4-6 weeks, then 8-10 weeks... After 10 weeks, they inform me they never received the tool. Now, they won’t provide a solution, leaving me over £300 out of pocket with nothing to show for it. I sent the package via 24-hour service; while I may have lost the tracking number, it’s unlikely it didn’t reach them.
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