I placed an online order for four tools, which was flagged, prompting me to contact customer service. The information in the email was insufficient, requiring me to provide an order number that wasn't included. After finding it, I was placed on hold for an unreasonable time. The next representative requested details about the order and acknowledged it was unusual for it to be flagged since it was under six units. I was told that the site was for personal purchases only, and apparently, orders under six units are acceptable. These unusual sales restrictions do not seem to be mentioned on the website. I expressed my frustration, suggesting they remove the ordering option if it was problematic. The representative assured me they would clear the order, but later I received a cancellation notice, which was not my request.
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