Placed an order for accessories (which are not sold in stores and do NOT have a warranty) and received an email explaining my order would be cancelled if I did not personally call and talk to them. Contacted through online chat and explained that I am hearing impaired and couldn't call. Response was "normal people don't place orders like this" and "what does being deaf have to do with anything?" AUDISM =discrimination, prejudice, or a general lack of willingness to accommodate those who cannot hear.Honestly, why have online ordering and then require orders to still be placed by voice telephone? Was informed this is policy now if you order more than 3 items from their website. Rationing of screwdriver bits?28 C.F.R. § 36.303(d)(1)(iv): A public accommodation shall respond to telephone calls from a telecommunications relay service established under title IV of the Americans with Disabilities Act in the same manner that it responds to other telephone calls.
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