leatherman.com

2.2
2.2 Based on 61 reviews

...

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Andrew
Extremely dissatisfied with customer service interactions

I am extremely dissatisfied with my experience regarding customer service. Email responses take an excessive amount of time, and when they finally arrive, the advice given is vague and unhelpful. The return and warranty processes are confusing — the information available online offers minimal practical guidance, and there’s no straightforward way to obtain prepaid shipping for returns.

1
Date of experience: Jan 09, 2026

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