Worst service I have ever experienced. I would even say it was non-existent. Tried to change the ownership of my dad's account to my mum's name as he passed away. Contacted them in August to start the process and sent them everything they requested but nothing was done. Constantly called and emailed them to follow up on the process only to be told that someone was looking into it and they will be in touch. After 4 months of following up and countless hours wasted waiting on the phone to talk to someone to be told the same thing, the last straw finally broke when one of the agents hung up on us when we asked to speak to a manager to lodge a complaint. So we decided to lodge a complaint with the TIO (telecommunications industry ombudsman) and it was resolved within 2 weeks.So my advice for anyone dealing with this sad excuse of a business, go directly to the TIO instead of wasting your time with Lebara.
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