Ordered 3 SIMs for the family. Received notification email saying I would get an email when they were sent.One week later, still nothing - no email, no SIMs.Trying phoning customer support. Could not get through (sept 2 hours trying!).Tried their online chat. After an hour, I finally got a response. He said the sims had been sent when I ordered them. When I asked why I had not had an email saying they had been sent he disconnected connection!!Raised a PAYPAL resolution request. Never had a response from Lebara. Have now escalated it to Paypal for a full refund.Only now I find out Lebara is TPG - who were terrible when a copper ISP. Speaks volumes! Steer clear!!!
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