lebara.com.au

1.3
1.3 Based on 41 reviews

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Philippa Foster
LEBARA SUCKS

LEBARA SUCKS PLEASE DON’T SIGNUP WITH LEBARA COZ THEY DON’T CARE ABOUT THE CUSTOMERS This is a crap network and they don’t care about their customers but more about the money customer service is crap because I was told in order to put data into your data bank I got to set it up on auto recharge I set my auto recharge through PayPal but Lebara customer service fail to tell me I also have to ring them up to set on auto recharge on Lebara’s end as well and because it didn’t come through Lebara’s end I lost 35GB data as well as $29.90 for the cost of the SIM card as well I ask for a refund of the 35GB because it wasn’t my fault that it didn’t go through and they refund and to add insults to injury one of the customer service lady was treating me like l was dumb and stupid by say you got no data in the data bank I explain my situation to her but she doesn’t seem to care so I ask her how do I put data in the data bank than her reply was to recharge and I said and that’s what I was trying to do by setting up my PayPal account to auto recharge to Lebara and this when around in circles for about 10mins than she said did you call us to setup up auto recharge to which I replied I was told I didn’t have to coz once’s is setup through PayPal the payment should come straight through but it didn’t so how’s that my fault I told her $29.90 might not be a lot of money for people whom are employed but for a pensioner is a lot of money she still didn’t give a crap she said sorry but we’re not going to give you back the dataThis is not a great way to treat any customers especially people on the pension shame on you Lebara

1
Date of experience: Aug 18, 2020

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