I booked a consultation via WhatsApp and was informed I could have a free, face-to-face consultation with Dr. Arshad. However, I never received an email confirmation until I followed up myself, which was already concerning. When I finally received an email, it stated I had a video consultation booked—not what I arranged. I had to chase this up again to get it corrected to a face-to-face appointment.When I arrived at the hospital, I was met by closed gates and had to wait several minutes without any response after pressing the buzzer. I eventually had to call the clinic directly, navigate through an automated message, and request to be let in—this felt disorganised and unwelcoming.After checking in, I waited for around 30 minutes in the reception with little communication from staff. Eventually, a woman called me into a consultation room. She then told me that if I wanted to see Dr. Arshad, I would need to book another consultation and pay £250—apparently what I had booked was just a “pre-consultation.” This was never communicated to me at any point.I took a day of annual leave and travelled specifically to Leeds to see Dr. Arshad, whom I admire greatly. Unfortunately, due to the lack of transparency, poor communication, and misleading information from staff, I left with nothing but wasted time and frustration. I will now be pursuing surgery elsewhere and, based on this experience, I cannot recommend Leeds Private Hospital
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Yorkshire’s Leading Private Hospital
At Leeds Private Hospital we pride ourselves on our high standards of care. We apply a patient-centred approach that puts safety and integrity at the forefront of every procedure, working with you to achieve bespoke results.
Experience
World class treatments & modern surgical techniques
High Spec
Designed to high specifications with state of the art facilities
Award Winning
UK’s foremost private independent medical practice
Peace Of Mind
Putting safety and integrity at the forefront of every procedure
Consultant Led Care
Our team boasts a plethora of exceptional qualities. We’re experienced, highly trained and possess a fountain of medical knowledge and skill.
When you visit Leeds Private Hospital, you can feel confident that your experience will be unique.
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