I had a frustrating experience recently. A helpful staff member assisted me in-store, but I couldn't use my points due to a website issue. I had to confirm my email, but encountered several problems online. I was told I needed to register as a member to use my points, but a glitch prevented me from completing the registration. Ultimately, I had to purchase the product at full price due to the website's fault. I tried to submit a complaint online, but kept getting errors. I attempted to reach out via live chat but waited too long and missed the response. It's disappointing, as my kids and I love these products, but the system is ineffective, and I couldn’t voice my concerns directly.
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Founded in 1932 by Ole Kirk Kristiansen, and based on the iconic LEGO® brick, the LEGO Group is one of the world's leading manufacturers of play materials.
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