I had a frustrating experience recently. A helpful staff member assisted me in-store, but I couldn't use my points due to a website issue. I had to confirm my email, but encountered several problems online. I was told I needed to register as a member to use my points, but a glitch prevented me from completing the registration. Ultimately, I had to purchase the product at full price due to the website's fault. I tried to submit a complaint online, but kept getting errors. I attempted to reach out via live chat but waited too long and missed the response. It's disappointing, as my kids and I love these products, but the system is ineffective, and I couldn’t voice my concerns directly.
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Founded in 1932 by Ole Kirk Kristiansen, and based on the iconic LEGO® brick, the LEGO Group is one of the world's leading manufacturers of play materials.
We’re currently unable to reply to reviews on this website, but we truly value your feedback on our services and products. Our goal is to deliver the best possible experience, so if you need support, please get in touch with one of our LEGO experts at LEGO.com/service.
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