lego.com

Consistently Positive Experiences with the Service

I've consistently had excellent experiences with the service, both online and offline. In this review, I want to share my experience purchasing a specific set that was released on January 1st, 2026. I hadn't bought from the service for about ten months and had never ordered online for myself before, which made me a bit anxious about delivery times, especially since it was a highly anticipated release! I placed my order at 00:07 on January 1st while waiting for a series finale to drop. The process was smooth! It took a few minutes to access the site and complete my order, but that was expected given the simultaneous launches of multiple sets. I received an email confirming my order about five minutes later, followed by a confirmation email around 12:45 am detailing my purchase and included gifts. After seeing concerns online about the set being out of stock and issues with gift confirmations, I worried my order might be delayed until the next release, which was 60 days away. Fortunately, on January 2nd, I received an email with my dispatch details and tracking number. I opted for express delivery, and the courier was efficient. I eagerly tracked my order through the courier's site and was pleased to see it was already being processed for delivery to the UK. The delivery process was impressive! My order spent 1.5 days in Brussels and just one day in the West Midlands before arriving in North Wales. I know I chose express delivery, but this was exceptionally fast! I received my set on January 5th just after 11 am and started building immediately! The packaging was great! I built the gift first, which was quick and easy, followed by another small set that took only 15 minutes. Then came the main set. Having watched early reviews, I had an idea of what to expect. I thought it would take a couple of days to finish, but I was surprised by how quickly I progressed! I started around noon and completed everything by 11:52 pm, which was just under 12 hours! This was my first large build, and I enjoyed every moment, despite some challenging parts that became easier with the online instructions. After this experience, I will definitely continue to shop both online and in-store! A perfect 10/10 experience! For those who rated it poorly, consider that your issues likely arose during the busy holiday season.

Date of experience: Jan 09, 2026