Leisure Leagues haven't responded to any of my emails regarding their head referee James displaying threatening behaviour towards one of the players. The initial email sent: "Dear Leisure Leagues Management,I hope this message finds you well. I am writing to bring to your attention a concerning incident that occurred during a recent match in which I participated. My experience with Leisure Leagues has generally been positive, but unfortunately, a recent encounter has left me quite disappointed.During the match, Referee/Site Manager James displayed unprofessional behaviour by directing offensive language towards one of our players, using derogatory terms such as "f*ckface" and "d*ckhead". This was while he walked up to persons face and put his head against theirs, at which they questioned "are you threatening me?". I believe such behaviour goes against the spirit of fair play and sportsmanship that Leisure Leagues aims to uphold. I request that appropriate action be taken to address this issue and prevent the recurrence of such offensive conduct by referees in the future.Furthermore, I would like to express my concern regarding the officiating in our league. The poor quality of officiating has become a recurrent issue, with blatant decisions being made that significantly impact the fairness of the matches. The referees, including Referee James, appear smug and disinterested in addressing the concerns raised by players, creating an atmosphere of frustration and discontent among participants., which is easily displayed in the evidence of teams consistently coming and going.I understand that refereeing is a challenging task, but the consistent lack of professionalism and apparent disregard for the impact on the players is disheartening. I urge Leisure Leagues to take necessary steps to improve the officiating standards, ensuring a more enjoyable and fair experience for all participants.I trust that you will thoroughly investigate these matters and take appropriate action to maintain the integrity of Leisure Leagues. Your attention to these concerns is greatly appreciated.Thank you for your prompt and thorough consideration of this complaint.Sincerely,Anon."I then followed this up almost three weeks later, assuming the claim they make on their website how any complaints guarantee a response within two weeks, was ignored, which it was. The follow up email: "I hope this email finds you well. I am writing to follow up on the complaint I submitted regarding an incident during a recent match at the Stevenage site. As of yet, I have not received any response or acknowledgment of my concerns, which is deeply disappointing. You pride yourself on responding within 14 days and that "majority of people who complain are satisfied after an initial discussion". Find proof here: *image of leisure leagues guarantee response claim* "'You will always receive a reply within 14 days. This will not be a standard reply. Each reply to a written complaint is individual and tailored to the complaint you are making. We will always try to be fair. It is our intention to treat you as customers with respect and courtesy. You are important to us. Remember, we want to hear what you have to say, so please do contact us for any reason.'In my initial email, I detailed the unprofessional behaviour displayed by Referee/Site Manager James, including the use of offensive language and inappropriate physical conduct towards one of our players. Despite bringing this matter to your attention and emphasising the urgency of addressing it, I have not heard back from anyone at Leisure Leagues.It is concerning to see that despite James being made aware of the issue, no action has been taken to address it or prevent similar incidents from occurring in the future. This lack of response only compounds the frustration and disappointment felt by myself and others who witnessed the incident.Additionally, I reiterated my concerns regarding the overall officiating standards in our league, highlighting the recurring issues with poor decision-making and a dismissive attitude towards player concerns. These issues not only detract from the enjoyment of the game but also undermine the integrity of the league.As a loyal participant in Leisure Leagues, I believe it is imperative that these matters are addressed promptly and effectively to uphold the values of fair play and sportsmanship that your organisation strives to promote."There was a bit more, but I ran out of characters.This has been completely ignored, but they are fully aware of the situation at Stevenage, because James was making jokes regarding this. Their claim to respond is an utter lie.I will continue to escalate and report this as necessary.
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