I ordered a Cube Reaction Hybrid Pro 625, and upon arrival, the bike had significant manufacturing and production defects. Additionally, no adjustment tools were provided. The first issue I noticed was that the rear derailleur hanger was bent, which I am 99% sure happened during transit. I promptly contacted the supplier, who sent a replacement hanger. While I appreciated the quick response, I had to pay for the installation as I lack bike-building expertise.Once the rear hanger was repaired and I could finally use the bike, I discovered another major issue with the battery mount. The battery case would fall off with any disturbance. Upon closer inspection, it became evident that the bike had not been properly assembled. A bolt was cross-threaded by about 2mm, holding the battery in place, but it was far too large for the threaded hole in the bike's frame.I reported this to Leisure Wheels, who asked me to return the bike and offered to send a replacement. However, due to work commitments, I requested that I have the bike repaired locally and be reimbursed for the costs. They declined this request, insisting the only option was an exchange via a delivery service. This exchange process was delayed due to the parcel being sent to the wrong depot, causing it to remain there for several days. As a result, I missed three additional days of paid work waiting for delivery.Frustrated, I contacted the director, Sam Busson, and asked if he could pursue compensation on my behalf due to the significant financial loss I had incurred. He refused, dismissively stating, "I'm not going to waste my time." His attitude throughout the situation was unhelpful and arrogant, offering no assistance whatsoever. He simply reiterated that I could either return the bike for a refund or wait for the replacement, completely ignoring the fact that I had lost money due to the incompetence of both Leisure Wheels and the delivery company.When I questioned why he continued using the same delivery service despite frequent issues, he responded by saying, "It happens all the time, but they never get compensation back, so it's pointless." His response was dismissive and unprofessional, and no effort was made to resolve the situation or compensate for my financial loss.In conclusion, while the Cube Reaction Hybrid Pro 625 might be available for a slightly higher price elsewhere, I would strongly recommend purchasing from a more reliable retailer. It is worth paying a little extra to receive proper customer service and avoid the frustrating experience I had with Leisure Wheels.**Reply to the owner**What did you do to help me, the bare minimum which was provide me a functioning bike which i paid for. you did not assist with anything else or even try to compensate me.
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LeisureWheels is a 3rd generation family run cycle shop established in 1985.
Cycling has always been in our family from our grandparents in the 70's right through to today's generation who regularly compete on and off-road.
All the staff are regular cyclists on road and mountain bikes and we've even a BMXer on the team!
