I spent thousands on a new bike and when it arrived in a tatty old box my alarm bells rang (something was not right) .. Luckily inside was the correct bike but badly packaged and with serious damage to the rear mech and plastic tie wraps all around the frame and rims that seemed to of caused several deep scratches. I got in touch with them and after some tedious emails back and forth it turns out they took it upon themselves to remove my new bike from its original box and packaging and re-boxed it in a much smaller box, so they could send it with a cheaper courier - thus causing the damage. I've now been offered a poxy £50 compensation and a new rear gear hanger to which I still a week on have not recieved either.Not happy one bit and would not recommend them at all ..*** UPDATE *** and reply to Sam (Below).Small mark on frame? There are several deep scratches to the frame and the rims!!!!!!! You was sent proof.Also, couriers don't exist to take large Boxes?? How on earth did you get the bike from the supplier then? Other bike shops don't have problems sending out bikes in large boxes.Also, I am still waiting on the promised parts too, and considering it's the rear mech that is warped and bent - a gear hanger is not going to fix that, is it? I will be putting your poxy £50 compo towards a new rear mech that will end up costing me near on 3 times the £50 offered,Also, about the compo - getting that from you was a complete farce. You were completely unprofessional and at one stage you was asking me to email you all my credit card details? Till I pointed it out to you no way was I going to do that over email and even if I did what for? You did not need those private details unless making a sale not a refund. I had to email back and forth to point this out to you and tell you to refund the original payment method.I PRAY AND HOPE THAT I HAVE NO FUTURE PROBLEMS WITH THE BIKE BECAUSE HAVING TO DEAL WITH YOU AGAIN WOULD BE TEDIOUS TO SAY THE LEAST.
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LeisureWheels is a 3rd generation family run cycle shop established in 1985.
Cycling has always been in our family from our grandparents in the 70's right through to today's generation who regularly compete on and off-road.
All the staff are regular cyclists on road and mountain bikes and we've even a BMXer on the team!
