I placed my order on 07/02/2026. On 11/02/2026 I received an email saying it was delivered. It was not delivered to me. When I contacted support, I was first told the parcel had been handed to someone who is not me and not anyone in my household. Later, the story changed and I was told the courier had "talked to us" – yet no documentation was provided to support any of this.To date, they have provided:No Proof of Delivery (POD), other than a fake signature that is just randomNo signatureNo delivery photoNo name of recipientNo exact drop off location or any verifiable evidenceTheir public response is also misleading. As the seller, they are the contracting party with the courier and the responsible party for delivery to the customer. Pushing the customer to "dispute it with the courier" while refusing to provide POD or open a proper delivery investigation is not acceptable.Until they can document delivery to me, the order is not fulfilled. Based on how this has been handled and how the story keeps changing, I cannot recommend buying from them.Always love the answers from companies! Actually told them I needed a refund OR gift card as I needed it for the weekend. They said no and ignored everything else!Proof of delivery was an unreadable signature — and they even admitted they delivered to the wrong person!Again, liar liar pants on fire!Update: They refused to take responsibility, so I raised a dispute with my card provider — and I won. Their own documentation was not good enough to prove delivery. My bank agreed. If a company won't make things right, your card provider might.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
