The Soraya beads I ordered from Lelo arrived with the hygienic tamper seal open/not pressed down properly to begin with and fingerprints all over the packaging and on the toy inside !The toy was shipped from the Amazon warehouse.I am dealing with Andrea at Lelo customer service and my initial email was two weeks ago and I am still trying to get this sorted. I wanted to give this as a Valentines gift, but that plan was thwarted by the fingerprints and drawn out response time from Lelo.They say they will replace the product and they have offered no other ideas on how to address the problem other than replacement.I requested a refund and they say they'll give it to me when they receive the returned toy. I would like the refund to be issued at the same time as I return the toy.And I would like to give my money to a company that shows that they value their customers through their actions. I'll be no longer shopping with Lelo. This has been a disturbing and unpleasant experience.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
