lelo.com

3.3
3.3 Based on 200 reviews

Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils....

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Charging premium to create the luxury…

Charging premium to create the luxury illusion yet the customer experience is nothing but cheap and scammy. Their website automatically adds a free gift to your cart and remove it the last second before you pay. Customer service claims customers have to manually add the gift. Since I wanted to return and place a $200 order, they asked me to take multiple pictures to prove my case, pay for the shipping, and told me one of the sealed unopened products cannot be returned. I’ll bring my money somewhere else. Way to tell a repeat customer to F off.

1
Date of experience: Dec 13, 2025

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Business Details

  • Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.

  • language https://lelo.com

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