So, after 3 years my favorite Lelo toy died - fair enough! I went to customer service for tips. Valerija helped me from the start till the end - an angel on Earth. She helped me sort out product registration (I hadn't done that before), then file a warranty claim (Lelo offers it for 10 YEARS!) and managed the claim herself, since I had already been in touch with her. Better management than the immigration office, I'll tell you that lol. Having a dedicated person to solve the issue was amazing and so hassle-free. She sorted me out and got my warranty coverage - now got my replacement toy on its way at 50% off - WAY more generous than most brands out there, imo. Anyway, I adore Lelo toys and have been a faithful customer since 2020. I've gifted SONA toys to 4 of my friends and they all love it. So, enough said! Thank you for your help Valerija and love to Lelo!
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
