I bought a toy from here for roughly $150. Upon unboxing and attempting to charge the device, it was very clear that the charger did not fit. I have another Lelo device, so I'm aware the charger doesn't always go in all the way; but this was not the case. The charger was 3x the size of the port, and didn't even go in 1/10th of the way. Nor did the device light up or emit any light. I sent a video of this to customer service. The representative (Dora) agreed this was not right, but then proceeded to make completely unhelpful suggestions- like suggesting maybe the charger from my other device would work. Bottom line is, I was sent a faulty product, and I deserve a refund. I have not been offered anything of the sort. I'm happy to send the product back but even that hasn't been offered or arranged for me. It feels as though my messages are not being read or comprehended. I've sent photo & video evidence and I'm still being ignored. All this leaves me to believe the company is a scam. It's unfortunate to be taken advantage of in this way, especially in this economy. Protect yourself and your wallet, and shop elsewhere.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
