Update: we are now at 10 emails of back and forth with the customer support agent refusing to answer the fact that the promotional email said 199 USD but the promotion was not actually applicable to my order, which was over 199 USD. This has caused a lot of stress and is the poorest customer service I have ever received.Lelo sent me multiple emails including one on July 20th stating that a free gift would be sent for purchases over 199 USD.However, when I received my package after spending over 199 USD the free gift was not included. I contacted customer support and they kept arguing with me about the fact that it was 199€ despite the fact that their promotional email clearly stated USD and not Euros and 199 USD does not convert to 199 Euros. I have been trying to get to address this point and they just ignore me and kept answering "the threshold is 199 Euros, not US dollars", which is misleading marketing and fraudulent behavior. I am very disappointed as the solution would be very easy, just send the free gift that I missed by literally 10 euros or so. Instead, this terrible customer service and misleading advertising will lead me to never purchase from them ever again.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
