lelo.com

3.3
3.3 Based on 200 reviews

Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils....

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CB12
The return policy is terrible and you need to pay ship

The product that I bought is very good but the item after delivered isn't for me! I return unopened package but I paid for ship and the customer service was terrible (long time for answers, several requirements with photos of product for prove that isn't open, etc). I am very upset with return policy! The return policy isn’t clear in Lelo website (no have information about policy return) and in FAQ questions is very difficult see this! Very disappointed!

2
Date of experience: Jul 13, 2025

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Business Details

  • Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.

  • language https://lelo.com

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