**updated from 2 to 4** following this below review I was contacted by customer service who offered me a code for different free gift product since the one advertised during my purchase was apparently not available in my region. Appreciate the customer service resolving the issue (though I was required to purchase something else of lower value to apply the gift code to) however did not like being told it was “my fault there was no gift sent because I didn’t add it to basket before order and so had “opted out” of the gift” by one of the customer care agents. This turned out to be untrue as confirmed by another agent when I couldn’t find the free gift when searching for it with the second purchase - it was not available in my region. Seems the website is a bit clunky and maybe unless you have an account set up does not show regionally accurate offers. In any case after the followup purchase I could apply a voucher sent by customer care to receive a free travel toy of similar value to the one advertised. Giving 4* due to extra effort and time required to resolve it but still apparent high quality of products / fast shipping. Suggestion: pay attention if purchasing with an offer and if no gift code as in my case then contact customer service before purchase.(Original review)Did not fulfill offer advertised on website and did not respond to 2 separate customer service support requests. Will never order from them again. Giving 2 stars as shipment was fast and what did arrive seems premium but still also then way overpriced having not actually fulfilled the advertised offer
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
