lelo.com

3.3
3.3 Based on 200 reviews

Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils....

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Ulysses Brown
S.O.L. as a company policy

I'm pretty blown away. I purchased a product via Amazon, and immediately out of the box was disappointed. At this price point, there are so many products with stronger and more variable motors, and this thing would hardly stir coffee. Amazon referred me to their website, and I filled a claim for a return/refund. I told they don't honor returns from 3rd party sales, and that there is simply no option for redress. I get that the nature of the item doesn't allow for restock, but if you hate a $100 device sold my a reputable retailer, the idea that "Sorry, you're just out of luck," is their policy is insane. I asked to speak to a supervisor and was told (without checking) that none was available. I asked to leave a message, and was told yes, despite the fact that she had none of my information. Buyer beware!

1
Date of experience: Jun 26, 2024

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Business Details

  • Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.

  • language https://lelo.com

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