Absolute disgraceful customer service, ordered one of their sona cruise 2 which wasn’t cheap, the first one arrived it wouldn’t turn on at all and wouldn’t charge, tried getting them to swap it which they did, however multiple emails were sent, I had to register the device, I had to send videos proving it didn’t work or charge, then when they agreed that it was faulty, I had to send videos of me dismantling it taking the battery out ripping the silicon off it, this process took about two weeks before a new one was sent out as there not very quick at replying. The new one arrived today turned it on to make sure it works and it won’t turn off. It’s absolutely red hot, the buttons aren’t working and the device will not turn off. Stay clear of this company and there products.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
