I made an order and paid by Ali Pay for £103 (966rmb). Since I have made the payment, I haven't received any email confirmation. I didn't register when I made the order, just continue as a guest, but I left my email address and my address correctly. After found there was no email sent to me, I registered with my email, but my order list is empty. So I don't know what to do now, I have made the payment. I only have the screen shot of my Ali Pay record with the order number.I have tried to email them customercare email, IT support email, emea-support email, it has been 3 days, no one give me a single reply. I tried to call their customer support number, it always say the agent is with another client and ask me to leave a message. I left message but no one reply to me either. It's so disappointing!!! Can't imagine Such a famous brand has this poor customer service!
Claim your business profile now and gain access to all features and respond to customer reviews.
Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
