I’ve been recommending Lelo for years to my friends, I have upgraded to Lelo sona cruise from Lelo sona. The product was faulty from day of receipt. I felt reassured there is a warranty claim and submitted within 2 weeks of receiving this. The response was prompt, however the lengths I had to go to to prove the device was faulty was unreasonable, requesting videos of an intermittent fault etc. I have been messed around since. Lelo sent me a DHL order to return, they refuse to replace my device until they receive the faulty one. DHL wouldn’t create a return after a live chat with them so Lelo had to do this. I arranged this for today and stayed awake after a night shift for collection. DHL have not turned up. Currently Lelo are holding my money to ransom, not a cheap sex toy brand either. I have lost all trust in this company and won’t be purchasing fromThem again. All other companies provide a replacement and have some level of trust in their customers, especially their loyalOnes. I’ve now likely lost £100 due to this. Thanks Lelo. Corrupt company.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
