On placing our order we received an email with just the order number. No receipt or any other details.The only further email/communication we received was from the carrier which was (of course! - discretion) unclear on what was being sent or by whom, so still no definitive confirmation of the process of the order. And we paid extra for quick delivery (5-7 business days, it was in fact 5 business days, wouldn’t want to wait twice as long for regular delivery as our 5 days was actually 9 with weekends).The real bugbear is that whilst waiting for our order one item went on promo at 30% off. We declined a freebie when ordering, as we already had the item. Lelo will not countenance our request for a partial refund of our (quite expensive) order. All this feels like a poor experience. Customer service is key, and there is always somewhere else to go.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
