I would not order from this company as their customer service is really out of date and extremely slow. The product I received was defective. I filled out the warranty form and sent photos via their very outdated, not user-friendly website, only to never hear anything back. I followed by emailing customer service where I had a back and forth conversation for a week with a rep about what was defective. They had me trying to troubleshoot the device myself. Then I had to take more photos. It was unreal. I've never had to jump through so many hoops for a product that did not work at all. I found out that once you open the package you cannot receive any money back even if the product isn't used. They will replace the product for free or you receive a 50% coupon code which it sounds like you cannot redeem with other codes or on sale items. Their warranty is pretty crappy for a company that is selling supposedly high-end products. All in all if you want your money back you aren't going to get it and you will end up spending more if you want to buy a different product. Lelo is the only company I've actually did a google search to find this website and write a negative review. Don't shop with them. It's not worth losing all your money on a purchase that might not even work.
Claim your business profile now and gain access to all features and respond to customer reviews.
Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
