The problem with sex toys is that it is hard or impossible to return them and I understand that. My toy stopped working after a little more than a year. I contacted Lelo to see what my options were. True, it was not too easy to get a reply, but I did not wait for long either, two days. All they could do was send me a new toy and I would pay 50% less. I am a regular customer but I still wanted to see what the options were (they do change in these uncertain times). Now I am waiting for the toy. The overall experience has been good. You do not want to deal with a difficult customer service after the problems with your toy. In this case I did not have to.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
