EDIT- lelo replaced my item due to a fault, and manually processed as it wasn't working online. Thanks to the great customer service in the end, although it did take nearly a month to sort! Happy with the result. My lelo broke after 7 months. I have warranty but the website won't let me claim it. I contacted customer service but they told me to wait, with no information on when I would be able to claim. It is very strange that a huge company is having technical difficulties which is taking over 2 weeks to fix. A successful company would provide a solution, such as manually applying for the warranty if a customer complains, however this company has offered nothing. I won't be buying from them again.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
