I recently purchased a product, and after multiple uses decided to leave a review on the website detailing my personal experience. I did not violate an clear guidelines, like naming a competitor or stating what I paid (which I’d seen in other reviews), but my review was still moderated. I received an email stating they couldn’t not publish my review as it violated guidelines without specifying which guidelines specifically.It’s shady business practice to filter out reviews that state clear issues with the product, as I did. I saw similar statements made in multiple other reviews, yet mine was flagged. This was my second time purchasing, and I believe it will be my last.I contacted customer service prior to my review being flagged, as I had some clear and known issues with the product. I also included that a product manual for the item I purchased was not made available. I have screenshots of available manuals, including one for an older model of the same product. I’d expect this from more inexpensive brands, but this company should be able to provide accurate information and manuals for their “luxury” devices.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
