The warranty process was very easy to follow and a replacement Loki Wave was delivered within ten days. I did not have to return the device, but did process it for battery recycling (take it apart). Excellent service and the customer service rep (Nika) was excellent to work with. The Loki Wave is an excellent experience and I'm happy to have a replacement. Thank you Lelo!!!
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
