Absolutely horrendous. Due to the “luxury brand” marketing and high prices I assumed the products and services would be superior. I was massively wrong! First product you can’t tell AT ALL if the intensity is increased. Second product, came with a tiny bag that it doesn’t even fit in, and a “universal charger” that loosely fits in a few millimetres. NOT mentioned in the instructions QR coded manual I might add! Quite important information to leave out! Customer service response is “well nobody else has complained”. That isn’t acceptable. Electrical information should always be included, especially when this is an open charger point on a “waterproof” product and I’ve now rammed the cable in with some force because (in my mind) cables aren’t supposed to only loosely fit into a product with more than half of their metal connector hanging out. Interestingly this product is so over semitone on its “down” button that it randomly turns off when you’re about to hit a crucial point if you know what I mean! For a personal massager company I expect better products and not the disgraceful level of customer service I received for £200+ of product.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
