I bought 2 products from Lelo for a special event and they arrived on Feb1. Both were defective and I called them the next day to request a replacement . I have still not heard from them and I will not get my replacement in time for the event so they are no longer needed. I never used these items, just charged them. I would like a refund, but they refuse. Judging by the quality of the products that I received and the poor customer service, I would highly advise not to purchase anything from this company.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
