Update: after an initial awful experience, I had great customer support from Roisin and now have a refund. I ordered an item after seeing a Facebook ad. The item was ridiculously small and clearly an incorrect size. I immediately tried to return but the online process does not allow for refunds even well within the 14 day return period. THIS IS ILLEGAL. Zero customer support and no help with returns at all. I have emailed and used the online bot chat and also Facebook messaging on their page. The returns portal does not work and only allows for exchange for another item or different size or a store credit. The portal does not allow for human customer service even when it repeatedly says it will. After multiple emails and messages I still have no response. There is no phone number and they ignore mails and messages. I have an item which was delivered late and I now fear that time will run out before they respond. AVOID ORDERING ANYTHING FROM THIS COMPANY.
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