Our two nights at the Leonardo Hotel in Aberdeen's Union Square were absolutely awful, especially considering it's supposed to be a 4 star hotel.We booked two rooms two months ahead of time, even leaving a note asking for interlinked rooms since it was two adults, one little kid, and two teenagers traveling together.When we went to get our room keys from reception, we found out that no one had read our message asking for interlinked rooms, and the only ones available were on the 3rd floor with a double bed and on the 4th floor with two beds, splitting our family by two floors.The room on the 3rd floor was the worst, noise and cleanliness-wise. It was right across from the stairs and elevators, so we heard people coming back from nights out at all hours, which kept waking us up. Plus, there was only one double bed for one adult and two kids. When I called reception to ask how three of us were supposed to sleep in one double bed, their response was basically, "How were we supposed to know?" from both the reception staff and later the manager. It was pretty easy to know, actually, because the room was booked for one adult and two kids, as my booking clearly showed. If the staff had done their job right, they would've seen there were three of us. So, we ended up with an extra folding bed that looked awful and had a terrible mattress for someone to sleep on for two nights.Ugh, this room was a nightmare, and I've got pics to prove it! The toilet area walls were gross with pee or some other dark yellow stains, and the toilet paper holder was super dusty. The shower head had mold and black gunk, the taps were covered in black dirt, and the shower curtains had yellow and mold stains. Even the hand wash liquid dispenser was filthy with dark stains and full of shaving hairs. The kettle was burned inside, and when I complained, they sent it back only half-cleaned. We only got two mugs for three people, and no spoons, so we had to use our fingers or just buy drinks outside (which we did because the kettle were still nasty and no spoons). The big reading light in the room with a reading seat had a European plug on it, so we couldn't even turn it on as we are in UK and we use UK plugs. Seriously, this hotel room was a terrible experience. The other room had similar cleaning problems too but luckily they had 2 beds for 2 people, they had a correct light with UK mains so they could turn it on and even they had spoons to use with a not as dirty dirty kettle.It was worse than some custody cells I did saw after people had been on it.
Claim your business profile now and gain access to all features and respond to customer reviews.
