Lets get the good bit out of the way in that the hotels location is fantastic in Galway CityBooked a 2 night stay to celebrate my birthday with my wife but when we landed in our room, it had no heating.Rad was off and AC not working no matter what we did, plus the phone in the room didn't work.Contacted reception to be told heating came on automatically at 8PM. After enjoying Galway's charms, when we got back to the room, still no heat despite maintenance attempting to get AC to workEventually moved to another room which had slightly better heat.2nd evening room was again freezing and maintenance brought up a heater which surprise surprise didn't work. During the night heating burst into life to almost overbearing degree.Heating in hallways on all floors worked and were much warmer than any of the rooms we stayed.Also food debris in halls remained in place while we were guests.Breakfast varied on both mornings between good and poor in quality.Apologies don't cut the mustard as our weekend stay was ruined and only for the charms of Galway City would have been a total disaster We paid good money and expected much better and would not recommend your hotel to anybody, unless they came from a region where they were used to arctic conditions.
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