Stayed two nights on a group tour from Denmark at the Leonardo Hotel, Newcastle upon Tyne. First surprize that cash were not allowed in the bar. This was not mentioned on their homepage; on the contrary it was specified they did. As there were no TV remote in the room (even looked under the bed, but found nothing but a sex-toy and a bacon cracker) I asked the reception, who would bring one right up. Two hours later I tried again; now to a different receptionist, who informed me that the first one was on her break. Half an hour later the first one brought a remote, claiming she had had not been allowed to leave the reception. They cannot both have been right.
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