leonardo-hotel.de

2.9
2.9 Based on 54 reviews

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Cooper
Mostly good, ruined by one terrible member of staff.

Stayed recently for an awards night with EMRA racing. 99% of the staff were utterly amazing, kind courteous and competent. The main bar 'Triumph Bar' had a bar supervisor who wanted to close while there was still 40+ people in there drinking. The duty supervisor of the hotel agreed to extend this by 30 mins. Subsequently they mysteriously ran out of all mixers and common courtesy to customers. Not only that but the ability to treat their own staff with common decency. Duty manager was amazing, as were all of the other staff, Bar supervisor should probably look for work in another industry. To work in hospitality one should be at least a little hospitable.

3
Date of experience: Feb 02, 2025

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