Clueless and deceitful reception staff. Stayed in a family room for 3 nights. The room was dated and in need of renovation. The A/C switched itself off in the middle of the night, so we woke up sweaty. Main gripe is the deception regarding using the minibar fridge. In room information it clearly states they would empty the fridge at your request, so you can use it (stated in room guide). Utter rubbish. Someone did come to empty it, but it remained locked. After speaking to numerous reception staff, we eventually found one who admitted we weren't allowed to use the fridge. We wasted lots of time trying on a simple but futile request. We expected more from a Leonardo hotel. Won’t be using again.
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