This hotel looks run down on exterior, you enter the reception area and looks modern and really nice. Was given room 304, this room was full of stains on carpet, thick dust on all hard surfaces so asked to be moved. Was given keys to 2 other standard rooms and they were both dirty, dated and really smelly. Eventually I requested that I see a executive room, which Stuart was happy for me to view On entry room 301 massive stains on carpet by bathroom, thick dust and dirt on the tray that holds mugs for tea etc and the cleaner had used last guests disposable cup coaster,it had tea stains. I raised my concerns to Stuart who said he would pass on complaints to manager. On later inspection of room there was thick black female hair in bath plughole which I had to remove. I stay at leonardo hotels regularly and I have to say this was the worst hotel I have ever stayed in. The hotel either needs a complete gutting and refurbishment of bedrooms like they have on ground floor or demolition of whole building. For 1 night stay it cost almost £180 if I was not away for work and with a colleague I would have requested full refund and booked into a different hotel. Please be aware that the cleaning staff do not clean rooms adequately and needs training on cleanliness and hygiene. I do not recommend this hotel and will not be returning. Management please get a hold on the cleanliness of the bedrooms of this hotel it is disgusting and not to leonardo standards.
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