I'm a long time customer that has ordered the plum sunscreen on multiple occasions and gift sets to give as gifts. I pre-ordered the body lotion. when it was launched. USPS never delivered my order, but marked it as delivered... to my mailbox. Welp, I live in a city and don't have a mailbox. I have a letter box with a slot that literally only fits letters. I contacted support thinking this luxury brand would have high customer service. Boy was I wrong! It took a day for the initial response then they basically told me, it was marked as delivered. I repeated my email explaining that I had not received my item and why the delivery status of "in or at mailbox" was an impossibility. After multiple days of no reply, they finally replied to say that because I declined Route+ so we won't be replacing it. No, I'm sorry. The law is very clear on this, it is your responsibility to get my item to me. I don't have to add on any extra purchase to make this the case. Morally, it's also the right thing to do. I haven't done anything wrong here and I'm out $88 and have nothing to show for it. I love the sunscreen, but wow!! this has been a terrible customer service experience.
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Le Prunier® Plum Beauty Oil is an antiaging, multi-purpose oil that balances, restores and refreshes the skin. Our proprietary blend of all-natural, organic plum varietals is grown, harvested and cold-pressed on our 4th generation family farm in Califo...