Worst purchase experience ever. Bought a 3-in-1 A/C for €1400 and installation was set at €1000, which is high as there was already cables and pipes set up in the building, but they promised installed before 1st of July, so we accepted. After paying, they changed their mind and could not install before 9th of July. On 9th of July they wanted €600 more due to missing about half a meter of pipes on the roof. I had no other options then accept as we were far into the process. I paid right ahead as they promised to come back same day. Again, this was not true, they could not come before 17th of July as they had sent the installer somewhere else. We had multiple visitors of family at this time, so we refused. They were able to come 15th of July. But on the 15th of July, after about 8 hrs work, they concluded that the pipes in the building were broken, so they left and wanted more money to complete. 2 of the splits was installed, but they leaked. They said it was not their fault. However, we got a professional from the builder to inspect, and they could conclude that pipes was OK, but installer from Leroy had used wrong pipes the whole time. They said this was easy to check and was marked. After back and forth with Leroy staff, they finally sent them to install, again. Now it works, 1 month delayed, but with 2 holes in the walls and splits not installed nice and correct. Staff at Leroy Merlin Compact Vilanova and installation company has not showed any responsibility in this and the process is, in my opinion, lack of knowledge and signs of incompetence in selling and installing A/Cs. Not happy at all and I advise everyone to not buy A/C from this Leroy Merlin store. The pictures shows how they left it installed!Been over a week, and now the AC, that cost us over 3000 euros, don't produce cold air. The store don't send anyone to look at it, as they say this is sent to a central department due to our formal complaint. This store is so incompetant!Another weeknd over, and we had over 35 degrees. We bought the A/C for that reason. The store ignores our request to have technicians to come and fix it. We are lost now. We don't know what to do. We have used over 3.000 EUROS for something that doesn't work. We feel that Leroy Merlin VIlanova have stolen money from us!
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