I visited the store in St Brieuc to look for gates for my driveway.After speaking to a member of staff I paid 45€ for an artisan to visit my home to measure and then provide 2 quotes, one for new posts and gates and the other just for the gates, to include installation for both.The following morning I received a telephone call stating that the area where I live is too far for anyone to visit even though I had asked if my area was covered during my visit to the store.A day later I received a text message saying that an artisan had been found who would visit my home and he would contact me within 48 hours.This did not happen.After numerous calls to a call centre with the promise of a return call a visit by an artisan was finally arranged.The artisan duly came and promised the quotes within a week, unfortunately this did not happen and again I had to call to find out why I had not received the quotes, again I was promised a call back but this did not materialize.After nearly 6 weeks since my visit to the store I still hadn't received my quotes so decided to visit in person.I spoke to a person who could not have been less interested when I explained my disappointment and frustration, there was no apology given for the appalling service.He then handed me a quote which was outrageously expensive.What a con ! How many people have paid 45€ for this so called service.Shame on you Leroy Merlin.
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Les produits, les conseils et les idées pour le bricolage, la décoration et le jardin.